Obtaining support
See below for getting support on your purchased products.
To contact the Entrust sales department, fill in the form at https://www.entrust.com/contact/sales
Contacting Entrust Certificate Services support
To contact Entrust Certificate Services support, email ECS.Support@Entrust.com or call the following phone numbers.
North America: 1-866-267-9297
Outside North America: 1-613-270-2680
Toll-free support numbers for Silver & Gold customers outside of North America: https://www.entrust.com/knowledgebase/ssl/contact-silver-gold-support-numbers
As explained in the following document, the availability of the support team depends on your service plan: Silver vs. Platinum.
Obtaining TrustedCare resources
Entrust provides a comprehensive service and support program through the https://trustedcare.entrust.com online portal. This portal allows you to:
Download software product updates for components you run on your premises or in your cloud.
Browse product documentation, frequently asked questions, or technical bulletins.
Open support cases.
Check on the status of existing cases.